Frequently Asked Questions
Everything you need to know about our limited edition drops and shipping.
How long does shipping take for pre-order items?
Since our products are often limited edition pre-orders, shipping typically occurs 8-12 weeks after a campaign ends to allow for high-quality manufacturing.
What is your return policy?
We offer a 30-day return window for items that arrive damaged or defective. Due to the limited nature of our drops, we cannot offer exchanges for different sizes or styles.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically manufactured?
Yes, we partner with certified manufacturers who adhere to strict labor standards to ensure all our fashion and plush items are produced ethically and sustainably.